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WELCOME.
Kira and Friends.
We love your dog.
Hello, I am Lisa, owner of Kira & Friends dog walking service in the Orpington area. Let me and my expert team exercise your pet for you. More
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Privacy: We maintain the strictest privacy on all materials supplied in an enquiry. We never share any data with any third pary.
Our Services
Kira & Friends offer dog walking for customers in the Orpington area of London. Before we take your pet on the first walk we come to your house to meet you and your dog. This allows us to understand your needs and get to know the animal. We discuss any special issues your dog may have such as health requirements or injuries as well as it’s sociability with others. We discuss any other special requests you may have and will advise you of cost and our terms of service (such as insurance etc).
Expert team
Our expert team of animal loving walkers are fully trained to manage a group of dogs. We never walk more than four dogs with one walker at any one time. Our skilled dog walkers have detailed knowledge of the environments (our local beautiful parks and woods) that we carefully select for walking and these are varied on each trip to keep the walks fun and interesting for your pet. Our walks are generally longer than most dog walking companies at one and a half hours. We feel this time allows the dogs a better experience. Kira & Friends dog walking team maintain close attention and control of all pets in our care whilst walking and will always clean up all mess in a responsible manner.
Bespoke services
We are always keen to satisfy our clients needs and are very happy to deliver bespoke services if requested, such as individual walking of your pet , longer or shorter walks, specific walking times, or other needs if required, for a small premium.
Make Kira & Friends your dog walking team book your pre walk interview NOW
Our dog boarding is in our Orpington base. We have considered this service very carefully and only offer a small number of places. We feel this is best for pets and their owners. By housing only a small number of pets we can offer top class service, pets have close attention and any issues can be identified early. We will feed*, groom and maintain any health issues or particular needs as requested. *All supplies (food vitamins etc) and walks are of course available for your boarded pet as an extra service.
Our service
We will pre-vet dogs for home boarding to make sure they are happy to be away from home and that theirs and the owners requirements are fully understood. Boarding your dog with Kira & Friends means the best care and attention from the time we accept your dog until we return them to you happy, healthy and full of fun.
Our pet groomer has several years of experience working on many dogs.
Grooming outline
Customers can of course request particular services but as a general rule our grooming will consist of the following:
- brushing and combing to free the coat from knots
- bath your dog in the most suitable top quality shampoo – to enhance the health, condition, texture and colour of the coat
- groom and style appropriately to their lifestyle or customer’s preference
- hand stripping available for wire-coated breeds
- nails cut and feet trimmed
- ears cleaned and hair is removed from inside if necessary
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Our Prices
Dog Walking
1.5 hour walk- detailed knowledge of the environments
- longer than most dog walking companies
- maintain control of all pets in our care
- clean up all mess in a responsible manner
- + bespoke walking available as required
Dog Boarding
Day, week or longer- boarding is in our Orpington base
- small number of places
- close attention and any issues can be identified early
- pre-vet dogs for home boarding ensuring they are happy
- + bespoke walking available as required
Dog Grooming
We pamper your pet- brushing and combing to free the coat from knots
- bath your dog in the most suitable top quality shampoo – to enhance the health, condition, texture and colour of the coat
- groom and style appropriately to their lifestyle or customer’s preference
- hand stripping available for wire-coated breeds
- nails cut and feet trimmed
- ears cleaned and hair is removed from inside if necessary
- Beskpoke requirements can of course be suppied.
Reiki Healing
Relax and reassure your pet- £25 for thirty minute session
- £30 for a sixty minute session
- Reiki promotes calm and deep relaxation to maintain the wellbeing of healthy pets
- + those pets with disease and other health conditions, in post-operative recovery, following emotional trauma, abuse, neglect and depression Reiki is a compassionate healer
- + Reiki is a pure, non-invasive healing technique that helps to rebalance physical, mental and emotional health
Please contact us about any of our services
FAQ’s
Q1: How much do you charge?
Daily boarding charge is £40.00 for bookings of less than 7 days
All bookings over 7 days are £35.00 with a discount of £5.00 for each dog in the same household
Q2: How do I pay?
Payment is weekly. I accept cash or BACs payment.
Q3: Which areas do you cover?
Kira & Friends expert team of walkers provide dog walking in Foots Cray, Bexley and the surrounding area. Your dog always will be walked in a safe place, away from busy roads and distractions.
Q4: Are you fully insured?
Yes I hold full public liability insurance (5,000.000) with Cliverton Certificate number M1570069.
I will present a copy of my insurance certificate when we meet.
Q5: Are you police checked?
Yes I hold a DBS enhanced certificate and will present a copy of this documentation when we meet.
Q6: How often will you walk my dog?
We can walk your dog as often as you wish – anything from one walk a week up to two walks a day, five days a week. Kira & Friends provide dog walking services from Monday to Friday (weekends and bank holidays by arrangement, subject to availability).
Q7: Do you allow dogs off the lead?
Yes, with your written consent, and only in safe areas away from roads, and only if our walker is confident that your pet will return when called. If you are concerned about your dog’s ability to obey a recall, we are also able to use on an extended lead (10 metres) which allows them to exercise in safety.
Q8: Do you allow dogs off the lead?
Yes, with your written consent, and only in safe areas away from roads, and only if our walker is confident that your pet will return when called. If you are concerned about your dog’s ability to obey a recall, we are also able to use on an extended lead (10 metres) which allows them to exercise in safety.
Q9: How often will you walk my dog?
We can walk your dog as often as you wish – anything from one walk a week up to two walks a day, five days a week. Kira & Friends provide dog walking services from Monday to Friday (weekends and bank holidays by arrangement, subject to availability).
Q10 How long will each walk last?
Each walk lasts for a minimum of 1 and a half hours (1.5) (not including pick-up and drop-off time).
Q11 What if I need to cancel a walk?
Please call or email giving a minimum of 24 hours notice, otherwise the missed walk will we be charged at the full normal rate. If you wish to cancel a regular service, we require a minimum of four weeks’ notice.
Q12 Will you walk my dog in all weathers?
Yes, regular exercise is vital for your dog’s wellbeing? The only exception being extreme weather conditions which may present a risk to the safety of your pet. And when I’ve finished our walk, I make sure that your dogs coat and paws are towelled down and that they have plenty of fresh water to drink.
Q13 Does my dog need to be fully vaccinated?
Yes, all dogs must be fully vaccinated (puppy home visits excepted).
Q14 My dog doesn’t always get on with other dogs. Does this mean you are unable to walk them?
No, if your dog is uncomfortable around other dogs, Kira & Friends also offer a solo dog walking service, where we will take your dog for a walk on its own.
About Kira & Friends
Kira & Friends is a professional dog walking, day care and home boarding business that will help your dog maintain a normal daily and happy routine within a safe environment. We currently provide dog walking in Orpington, Bromley, Sidcup, Welling and surrounding South East London areas.
We operate a flexible service between the hours of 7am and 9pm Monday to Sunday offering you peace of mind throughout your day. Your pet is collected from your home in a vehicle that has been adapted to safely transport animals and taken to a local park or recreational space for a walk before being returned home again. During the winter months when it’s often wet and muddy we will ensure that your pet is showered and dried before returning them to your home.
Our mission is to treat your dog and home with the love, care and respect that we would use to treat our own. We provide a range of services to suit your needs. Group walks are limited to a maximum of four dogs, ensuring that your dog receives personal attention and affection at all times. Kira & Friends have full comprehensive public liability insurance with Cliverton and have been DBS checked too. This information is provided to all clients. References are available on request.
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What our clients say…
Lisa and Kira & Friends are fantastic, they walk my dog twice a week in the local area. Lisa has a super empathy with all animals and cares for clients pets as if they were her own. I cannot recommend her highly enough!
Lisa and Kira & Friends are fantastic, they walk my dog twice a week in the local area. Lisa has a super empathy with all animals and cares for clients pets as if they were her own. I cannot recommend her highly enough!
Lisa and Kira & Friends are fantastic, they walk my dog twice a week in the local area. Lisa has a super empathy with all animals and cares for clients pets as if they were her own. I cannot recommend her highly enough!
Lisa and Kira & Friends are fantastic, they walk my dog twice a week in the local area. Lisa has a super empathy with all animals and cares for clients pets as if they were her own. I cannot recommend her highly enough!
Kira & Friends, dog care services for Bexley. Dog walking service in the Orpington area. We walk our dogs on Foots Cray Meadows, Bexley each weekday and at other local parks on the weekend. Our standard dog walks are longer than most walkers at 1.5 hours. This allows your pets plenty of time to explore and have fun. We collect your dog from your home (or other location if agreed in advance) and take them on a fantastic walk, either in a group or individually (optional), as preferred.
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General terms and conditions
1. All clients will be deemed to have accepted Kira and Friends terms and conditions (as laid out here) on signature of the contract.
2. Kira and Friends will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of client requirements, has been signed by the client.
3. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice (for dog walking clients) via cash, cheque or bank transfer. If payment is not made within this time 2.5% of the total bill will be added for each day that payment is overdue.
4. The client must provide all items necessary for pets to be adequately cared for in the client’s absence. (i.e., food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Kira and Friends, these will be purchased and added to the bill.
5. If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.
6. The client must provide Kira and Friends with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Kira and Friends reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
7. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Kira and Friends.
8. Kira and Friends must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
9. Although Kira and Friends holds Public Liability insurance, wherever possible pets should be insured by the client. Kira and Friends reserves the right to refuse a booking for any animal which is not insured.
10. Kira and Friends will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Kira and Friends cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
Terms and Conditions – Dog Walking
1. Cancellations – for cancellations of walks for a period of 1 week or more one months notice is required. For cancellations of 1 or 2 days walks a weeks notice is required. If the required notice is not given charges will be applied in full for the cancelled period.
2. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.
3. All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised.
4. Kira and Friends reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
5. All dogs will be exercised on a lead unless prior agreement has been reached with Kira and Friends and a disclaimer form has been signed.
6. The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.
7. If dogs require a quick towelling off after walks towels must be provided and left by the front door.
Terms and Conditions – Pet Feeding
1. Any cancellations must be made more than 48 hrs in advance or the full rate will be charged.
2. Kira and Friends will make adequate steps to ensure your home is safe and secure in your absence, however Kira and Friends cannot be held responsible for any burglaries or accidents caused by your pet(s).
3. The client must provide all items necessary for your pet to be adequately cared for in the clients absence.
Terms and Conditions – Dog Boarding
1. To secure your booking we require a 50% non-refundable deposit. Should the dog’s stay be cancelled less than 10 days prior to admission, full payment will be due.
2. Kira and Friends takes great pride in the care of any animal in their charge, however, they cannot be held responsible for any loss, accident, injury or death caused to any animal whilst in their care.
3. All dogs are to have up to date inoculations (including kennel cough), be de-flead and wormed prior to admittance.
Terms and Conditions – Dog grooming
1. All bookings are subject to a 50% non-refundable deposit payable in advance.
2. Any cancellations must be made more than 48 hrs in advance or the full rate will be charged.
3. Clients must notify the veterinary surgery that Kira and Friends will be attending the appointment on their behalf and ensure that arrangements for payment have been made with either Kira and Friends or the vet.
4. Any owner wishing to accompany Kira and Friends whilst an animal is being transported accepts that they do so at their own risk and that Kira and Friends does not accept any liability for any accident, injury or delay incurred during transportation.
Privacy policy
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
(1) Credit.
This document was created using an SEQ Legal template.
(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
- (a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and [details]]);
- (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including [details]);
- (c) information that you provide to us for the purpose of registering with us (including [details]);
- (d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
- (e) any other information that you choose to send to us; and
- (f) other information.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.
(3) Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We [may] use [both] [“session” cookies] [and “persistent” cookies] on the website. [Session cookies will be deleted from your computer when you close your browser.] [Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.]
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security; and (other uses). We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website; and (other uses).
We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one].
(4) Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
- (a) administer the website;
- (b) improve your browsing experience by personalising the website;
- (c) enable your use of the services available on the website;
- (d) send you goods purchased via the website, and supply to you services purchased via the website;
- (e) send statements and invoices to you, and collect payments from you;
- (f) send you general (non-marketing) commercial communications;
- (g) send you email notifications which you have specifically requested;
- (h) send you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);
- (i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
- (j) deal with enquiries and complaints made by or about you relating to the website;
- (k) keep the website secure and prevent fraud;
- (l) verify compliance with the terms and conditions governing the use of the website [(including monitoring private messages sent through our website private messaging service)]; and
- (m) [other uses].
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. Your privacy settings can be used to limit the publication of your information on the website. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
(5) Disclosures
We may disclose your personal information to [any of our employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this privacy policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.
In addition, we may disclose your personal information:
- (a) to the extent that we are required to do so by law;
- (b) in connection with any ongoing or prospective legal proceedings;
- (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- [(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
- [(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
(6) International data transfers
Information that we collect may be stored and processed in and/or transferred between other countries in order to enable us to use the information in accordance with this privacy policy. Information which you provide may be transferred to countries (including the United States and other countries) which do not have data protection laws equivalent to those in force in the European Economic Area. In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
(7) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password- and firewall-protected servers. All electronic transactions entered into via the website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password (and other login details) confidential. We will not ask you for your password (except when you log in to the website).
(8) Policy amendments
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.
(9) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
- (a) the payment of a fee (currently fixed at GBP 10); and
- (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes[, by sending an email to us]. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
(10) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(11) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(12) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to INSERT EMAIL HERE.
(13) Data controller
The data controller responsible in respect of the information collected on this website is Kira and Friends. Our data protection registration number is XXXXXXX.
Dated: 2015